سياسة الاستبدال و الإسترجاع

Replacement and return policy Updated on: 01-12-2024 We value your service on Element Saudi Arabia website and clarify to you the conditions for the return or replacement policy to provide distinguished service to our customers. Replacement and return within a period not exceeding seven days after receiving the product for returning products purchased through the website. Requests for return of open or used products will not be accepted according to the Food and Drug Authority and the Ministry of Commerce. The products that are returned must be unused and in the same condition as received, in their original boxes and sealed packaging. To ensure the quality of Element Saudi products, the team will review whether the returned product is the same as the one sent to the customer, bearing the same barcode and source of the product. If there is a discrepancy, the return will not be accepted. If the customer does not want the products and wishes to return them, only the product value will be refunded (excluding cash on delivery fees and shipping fees paid in advance). Products that are not returnable according to the Food and Drug Authority include makeup products and skin care products. The exchange or return of medicines, dietary supplements, and products taken orally is not allowed to protect public health. The return of damaged products is limited to manufacturing or shipping defects only and does not apply in cases of misuse or failure to follow care instructions. In the case of skin, body care, or makeup products, refunds will be made to the card or account used only after receiving and accepting the products. It may take from three to twenty working days depending on different payment providers. Local and international shipping and delivery After receiving the product from the shipping company's representative, the product cannot be returned before contacting us for the return process. If the product is not received from the shipping company's representative after several attempts, the return conditions will be applied to the customer. International shipping Some countries may impose entry fees on shipments. Element Saudi website is not responsible for customs fees for all countries to which shipments are sent, without exception. Shipping and delivery period The delivery period for shipments from Element Saudi to customers (local and international) is between three days and fifteen working days. Element Saudi team will do its best to deliver your products before the maximum delivery date. Product images and content Element Saudi does not guarantee the accuracy of the content on the website, nor does it guarantee that this content is error-free or reliable, or that your use of the content will be free of errors or that the site or its content is free from viruses or harmful components. Element Saudi does not guarantee the content of the site, programs, texts, downloads, graphics, links, or any results from using the site, and you are fully responsible for the completeness, accuracy, or usefulness of any content on this site. Element Saudi reserves the right to withdraw any content from the website at any time and for any reason. Content may be withdrawn or removed immediately and without notice. You confirm that Element Saudi is not responsible to you or any third party for such withdrawal. We strive to provide an accurate description of products on our website and to display product colors as accurately as possible. We cannot guarantee the accuracy of your screen display for any color. Personal opinions about the names and trademarks of the products we sell, or any third parties we deal with, are theirs alone and do not necessarily reflect the views of Element Saudi. We are not responsible for any opinions expressed in such media. Order modifications If an order is placed through the Element Saudi website, there are several payment options: Mada Card – Visa – MasterCard – American Express – Cash on delivery – Apple Pay – Tabi – Tamara, and more payment methods may be available in the future. Orders cannot be modified once they are changed to "Ready" or "In delivery." Orders cannot be modified if placed via Tabi or Tamara regardless of their processing status. Order modifications are possible in these two cases: - The order is new and one of the payment methods has been selected, excluding Tabi or Tamara. If the customer wishes to modify the order outside these conditions, the order will be canceled and a new order will be placed. Please contact customer service for execution. Finally, at Element Saudi, we have prepared an easy and flexible return policy to make your online shopping experience simple and comfortable. However, return requests may be rejected if we notice repeated returns of purchases from the same customer.